Shipping Policy

Shipping Locations

We ship to the United States. Contact us at support@urbaneebike.com for inquiries about international shipping.

Shipping Rates and Times

• Shipping rates are calculated at checkout based on weight, destination, and shipping method.

• Estimated delivery times:

  • Standard Shipping: 5-7 business days.

  • Expedited Shipping: 2-3 business days.

• Delivery times are estimates and may vary due to factors beyond our control (e.g., weather, carrier delays).

Order Processing

Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.

Shipping Restrictions

• Some products (e.g., ebike batteries) may have shipping restrictions due to safety regulations. We will notify you if your order is affected.

• We are not responsible for delays or additional costs due to customs or import duties for international orders.

Lost or Damaged Shipments

• If your order is lost or damaged during shipping, contact us within 7 days of the estimated delivery date.

• We will work with the carrier to resolve the issue and may offer a replacement or refund.

Address Accuracy

You are responsible for providing accurate shipping information. We are not liable for delays or losses due to incorrect addresses.